Returns & Exchanges
At Savvy Wigs, our goal is simple: we want you to truly love your new hair. If for any reason your online purchase isn’t the perfect fit, we offer a smooth and supportive return or exchange process.
Our Policy
- Condition: Wigs must be unworn, unaltered, and returned in original condition and packaging.
- Timing: Email us within 10 days of delivery to request a return or exchange.
- Shipping Window: Once approved, the wig must be shipped back within 10 days.
- Refund or Exchange: After inspection, you may choose a full refund or exchange for another available piece.
- Lace Wigs: We always confirm with you before we cut the lace. Once the lace has been cut, we can offer store credit only (not a refund), minus a 10% restocking fee.
How to Begin
- Email us at savvyonline@gmail.com within 10 days of delivery.
- We’ll confirm eligibility and provide return instructions.
- Ship your wig back within 10 days of approval.
- Once received and verified, we’ll process your refund or help you choose a replacement.
Frequently Asked Questions
How long does it take for my wig to arrive?
Customization takes approximately 2–3 weeks from the time we receive your measurements. Each piece is carefully refined before shipping.
Do I need to come in for a consultation?
No. You can shop entirely online. We provide clear measuring instructions and are happy to guide you by phone if needed.
What is your return policy?
Wigs may be returned within 10 days of delivery if unworn and in original condition.
For lace wigs, we always confirm with you before we cut the lace. Once the lace has been cut, we can offer store credit only (not a refund), minus a 10% restocking fee.
If you are unsure, we can ship your lace wig without cutting the lace. Once you confirm the fit and look, you may send it back for customization and lace trimming.
Can you match a specific color?
Yes. We offer custom color work based on your description and inspiration photos to ensure your piece reflects your vision.